Smart Vending, Automated Retail, Kiosk Solutions

We are usually asked about:

WHAT MAKES US DIFFERENT?

MagexUSA distributes Smart Vending, Automated Retail, Kiosk Solutions of the highest quality. We are a technology company that understands Retail’s needs. We are innovative, have an extensive understanding of deployment and have great customer service anywhere in the world. Our Automated Kiosks are engineered and manufactured in Italy through our business partnership and our software is tested and proven in thousands of kiosk deployed around the world by the Manufacturer himself.

WHAT IS AUTOMATED RETAIL?

Smart Vending, Automated Retail, Kiosk Solutions are the use of a machine with sophisticated robotics to vend retail products. Smart Vending, Automated Retail, Kiosk Solutions are a new exciting sales channel for retailers and brands to reach customers in an innovative, exciting and non-traditional way.
Although Smart Vending, Automated Retail, Kiosk Solutions seem like traditional vending machines they are extremely different. Consumers typically spend about $5.00 in traditional vending but they can spend much more using an Automated Retail Kiosk. Automated Retail Kiosks provide the convenience of on-line shopping, with the instant gratification of in-store shopping. Automated Retail Kiosks providing the ability to manage and track inventory and capture data.
The key to Automated Retail is the unity of hardware and software. The software UI elegantly displays products, shows videos, and promotions. Web enabled Administration provides for real time reporting and inventory control. By integrating with social media, we directly communicate with your customers. Reducing staff and eliminating shrinkage enhances the ROI. Automated Retail extends a company’s brand, creates a new sales channel while capturing a new demographic market.

WHAT TYPE OF PRODUCTS CAN BE SOLD FROM THIS MACHINE?

Almost any variety product can be sold! We have numerous models and solutions to handle your needs. The option of refrigeration is there for temperature sensitive products. We have the ability to dispense odd sized products. If it fits in one of our trays or in our custom Robotic cart, we can dispense it! If you have a product that you’re not sure we can handle, Call us and we’ll let you know.

WHAT PAYMENT OPTIONS ARE THERE?

MagexUSA Automated Retail Kiosks can accept Cash, Debit Card, Credit Card and NFC Mobile methods of payment which includes Pay Pal, Apple Pay, Google Wallet, Gift Cards, Reward miles, student and employee ID badges. We can create just about any payment you’ll require. We are integrated with over 20 different Payment Processors in 28 Countries.

CAN I TRACK SALES REMOTELY?

MagexUSA’s Smart Vending, Automated Retailing, Kiosk Solutions include a back-end, allowing real time management of inventory, payment processing, customer data and analytics, all through a web interface. You can have different levels of access to the back-end based on your company’s need. You can have one level access for the marketing department and another for your management team. We allow secure remote access 24/7. Your company can track everything in real time; price changes, reports, out-of-stock, set alerts, and manage any of your digital promotion. Our software is being used in more than 5 countries and in thousands of Automated Retail Kiosks and was designed specifically for our kiosks.

CAN I UPLOAD CONTENT TO THE KIOSKS REMOTELY?

Anything digitally related to the Automated Retail Kiosk can be modified, changed or deleted remotely. This is not unique to us. This has been around for a long time only getting better . To be honest, no company should list this feature as unique. As a matter of fact there are more than a few companies that make software for just this reason. Just look it up.

WHAT HAPPENS IF MY PRODUCT DOESN’T DISPENSE?

No kiosk company can ensure that a product will vend at all times, our uptime is 99%. Our system uses motors in each individual lane to move even a large heavy product. Not many Kiosk companies can say that. Intelligent Retail Kiosks know when a product is dispensed and that it has been removed from the system, but if by chance your product doesn’t dispense, the Kiosks are equipped with state-of-the-art sensors, so we’ll know it. If for any reason the product is not dispensed, your credit card will not be charged.

CAN A CUSTOMER RETURN A PRODUCT PURCHASED AT AN AUTOMATED RETAIL STORE?

Our Smart Vending, Automated Retailing, Kiosk Solutions are unique because they can be set up to take product returns. Clients can also contact customer service by phone or email and return product via UPS and FedEx, just like the Internet companies do it.

CAN YOU RENT AND RETURN PRODUCTS AT AN ALPS AUTOMATED RETAIL KIOSK?

Yes! We have a kiosk that is used in Libraries which rents and returns all sizes of books. That’s why we call this Automated kiosk the Library, but it can do more than just books. The Library tarcks inventory, the person who rented it, and the return date. It will even send out a notice if the item isn’t restored in the inventory. It truly is one of a kind, provides secure replenishment for high priced items such as jewellery. It has many different applications: dispenses clothing, electronics, and anything in a soft package. If it needs to be rented, used, seen and returned, this is the only unit in the market that can do it.

WILL I RECEIVE A RECEIPT WITH MY PURCHASE?

We can email or print them on the spot, but an email receipt is Standard practice. Customers enter their email to receive electronic receipts. This gives you the opportunity to ask customers to opt into a mailing list for special discount or other written communication you want with you customer.

DOES ALPS HELP US DESIGN AND CUSTOMIZE THE RETAIL SOLUTION FOR OUR BRAND?

No, but we will work with a designer you select or you can use a designer known to us. But to be honest you really can’t be everything to all people and do it well. We let our partner design firms who are the experts do that part, this way you really know the true costs.

CAN WE DESIGN A USER INTERFACE OR INTEGRATE INVENTORY SYSTEMS?

We allow full flexibility and integration. Alps jointly developed the Software technology with the Manufacturer of the Kiosk, allowing us to have total control over the total solution providing as much flexibility and integration to our clients.

DOES ALPS PROVIDE MERCHANDISING SOLUTIONS?

MagexUSA Kiosks doesn’t provide this service directly. We use a third party merchandising service than can do product fulfillment nationwide covering North America, South America, Canada and Europe. They are set up to handle inventory through bonded warehouses if required and they do it at a cost effective price. One company cannot be all things to all people. We leave this area to our partners FujiFilm who are the subject experts.

ARE LOCATIONS PROVIDED?

No, we connect you with location experts that have a network to secure the best locations for you.

WHAT ARE THE REQUIREMENTS AT THE LOCATION FOR A SMART VENDING, AUTOMATED VENDING, KIOSK SOLUTION?

We require is an electrical outlet and an Internet connection either using a hard-wired Ethernet cord or a 3g/4g wireless USB stick. Easy Right!

IS ON-SITE SERVICE PROVIDED?

We provide support and service to all our customers using our network of Service providers across many countries. The kiosk will even send an alert if an issue exists. MagexUSA Automated Retail Kiosks are built to have the maximum amount of up-time.

Testimonials:

  • We engaged Alps Innovations Group to help with the international installation of our automated retail kiosks.  Their adept approach was personable, reliable and more importantly, prompt.  Alps Innovations Group effectively helped launch the solution, despite time zones and distance which proves their dedication and professionalism in the industry.  I am truly appreciative…  
    Vadim Kostyukhin, CEO, Automated Retail Pte Ltd Singapore
  • It has been a smooth and mutually cooperative effort working with ALPS. There is a feeling of Team and a mutual understanding that we win together. The goal is success for all! It is a real pleasure working with Michael Rigato and his team at ALPS !  
    Mr Rudy de Jonge CEO Kaneh Bosm Biotechnology

Demonstration video: